Refund Policy

60-day returns

You have 60 days from delivery to return your Lumé for a full refund. Any reason — it didn't suit your skin, it didn't fit your routine, you changed your mind. You don't need to justify it to us.

The mask needs to come back to us, including the controller, cable, and accessories. Used is fine — that's the point. We'd rather you actually tried it.

To start a return, email [your support email] with your order number. We'll send you the return address and instructions.

Return shipping is at your own cost. We cover the refund; you cover getting it back to us.

Refunds are issued to your original payment method once we receive the mask. Allow a few business days for it to appear on your statement.

1-year warranty

Every Lumé is covered for one year from the date of purchase against manufacturing defects.

If your mask stops working, has a fault with the LEDs, or fails in normal use within that year, email us with your order number and a short description of the problem. We'll replace it.

The warranty doesn't cover accidental damage, water damage beyond normal use, or wear from misuse.

Questions

Email support@glowinglume.com