Everything you're wondering about.

Lumé emits wavelengths in the 630 to 850nm range — red light that targets the epidermis and dermis to stimulate collagen production and even skin tone, and near-infrared light that penetrates deeper to reduce inflammation and support cellular repair.

Every Lumé order includes the mask, a remote, a USB charging cable, eye protection inserts, a user guide, and adjustable head straps.

Lumé charges via the USB cable included in the box. A full charge takes approximately 2 hours and provides enough power for multiple sessions.

What we can tell you: LED life is measured in thousands of hours, and at ten minutes a day you're using roughly 60 hours a year.

Your mask is covered by a one-year warranty against defects. If it fails in normal use within that year, we replace it.

Lumé produces a very gentle warmth during use — comparable to mild sunlight on your face. Not enough heat to cause discomfort or skin damage.

Yes. The mask is made from flexible silicone and conforms to a wide range of face shapes and sizes.

Daily use gives the best results. Consistency matters more than intensity — 10 minutes every morning compounds over time. You can use it once or twice per day.

Either works. Morning sessions tend to energise skin tone for the day. Evening sessions support overnight cellular repair. Choose whichever time you'll actually stick to.

Clean and dry. Remove all makeup, SPF, and product buildup before your session. You don't need a full double cleanse — a gentle wipe-down is enough.

Yes. Use Lumé on clean skin before applying any actives. Post-treatment skin is in an elevated state of cellular activity, so your actives will absorb more effectively.

No. Lumé comes with eye protection inserts — your eyelids are not exposed to direct LED light when you have the eye protection inserts on. The wavelengths are non-UV and non-laser.

Yes — that's part of the point. Read, journal, meditate, scroll, make coffee. The mask is hands-free.

Some users notice a glow within the couple weeks. Significant changes in collagen density, texture, and fine lines typically appear at 4–6 weeks with daily use.

With consistent daily use over 8 weeks: visibly smoother skin texture, reduced redness, improved skin tone, and early signs of increased firmness.

Red light therapy supports your skin's natural processes — it doesn't create dependency. If you stop, your skin simply returns to its baseline rate of collagen production over time.

Clinical LED treatments use the same wavelengths. The difference is frequency and cost. A clinic session might run $80–$200; Lumé delivers a clinically meaningful dose daily for a one-time cost.

Yes. Red and near-infrared light therapy is effective and safe across all Fitzpatrick skin types (I through VI). Unlike UV light, it does not cause photodamage or affect melanin production.

Red light therapy is one of the gentlest treatments available and is often specifically recommended for reactive or sensitive skin.

There are no studies indicating harm at these wavelengths and power levels. However, we recommend consulting your healthcare provider before use if you are pregnant or breastfeeding.

Consult a healthcare provider before use if you: are taking photosensitising medications, have a history of skin cancer, have active cold sores or open wounds, or have a light-sensitivity condition.

Research suggests there is an optimal dose range — more is not always better. At 10 minutes per day, Lumé delivers a dose within the clinically studied effective range.

Orders ship within 2 business days. Delivery typically takes 2 to 5 business days within the US. You'll receive a tracking link by email once your order has shipped.

Yes. Free shipping on every order, no minimum spend. No hidden fees at checkout.

We currently ship within the United States. International shipping is coming soon — join the newsletter to be notified when your country is available.

Email us at support@glowinglume.com with a photo of the damage and we'll send a replacement immediately.

Try Lumé for 60 days. If you're not happy for any reason, just send it back, email us at support@glowinglume.com, and we'll issue a full refund. No questions asked.

Yes — just send it back and we'll process your refund. No restocking fee, no questions asked.

Reach out anyway. We review every request individually. We can't guarantee a refund outside the 60-day window, but we'd rather work something out than leave a customer unhappy.