Refund policy

Return & Refund Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Eligibility for returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

How to start a return

 

To start a return, please contact us at support@glowinglume.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

You can always contact us for any return questions at support@glowinglume.com.

 

Damages and issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate purchase for the new item.

 

Order cancellations

 

Orders can be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

 

Refunds

 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@glowinglume.com.